'How refreshing it is to be able to communicate with you'

K. Walton , 12 Oct 2016

I have to say how refreshing it is to be able to communicate with you and be treated as normal people. I've had 5 years of never being put through to the property manager and almost having to put in a triplicate formal request in writing just for someone to call me! Thank you for being so normal, real and lovely.