Your Smooth Running Tenancy

Bridging the Gap Between Landlord & Tenant

When you are a tenant entrusted to rent property through Rental Platform, we extend to you our high standard of service in handling your tenancy matters. Our Rental Platform team value our tenants and will show you the same respect we have for your landlord when acting on their behalf throughout tenancy. We acknowledge that this property will become your home. Our aim is to create a positive tenancy experience.

Apply for a Property
Tenancy Application Approval
Paying Rent and Invoices
Rent Arrears Procedure
Routine Inspections
Report Property Maintenance
Report Emergency Maintenance
Giving Notice of Your Intention to Leave
Ending a Tenancy Early
Client and Customer Dispute Policy and Procedure
Tenancy Forms and Links
Apply for a Property

To apply for the property for rent that you want to to call home, click through to your application form, complete the details and return to our office with your photo ID and supporting documentation. Properties should be inspected by you or someone on your behalf before submitting your application. If this is not possible, please contact our office to discuss your application options. All applicants will be referenced through tenancy and credit databases such as and not limited to TICA and NTD/EQUIFAX.

1form tenancy applications are accepted at the office and will require an inspection code before being submitted. Please contact the office if you no longer have the inspection code provided when you viewed the property.

Complete the Tenancy Application Form and submit it with your supporting documents below.

  • Drivers Licence / Passport
  • Medicare Card
  • Proof of ability to pay rent
  • Rental References
  • Tenant ledgers
Tenancy Application Approval

Upon acceptance of tenancy you will receive a copy of all tenancy paperwork via email for your perusal. All documents must be signed and returned to the office to secure your tenancy.

A holding deposit equivalent to 2 weeks rent is to be paid within 48 hours of acceptance.  If you wish to withdraw your acceptance you must notify our office in writing within 24 hours of receipt of payment to receive a full refund. Notice given outside this time frame may result in your holding deposit being forfeit to the property owner.

Bond for tenancy must be paid upon signing the tenancy agreement. Properties with rent exceeding $700 per week will require a larger bond to held by the Residential Tenancies Authority. Our office accepts Department of housing bond loans and easyBondPay loans.

Service connections: If you require internet and paid television services at the property, availability should be investigated by you prior to applying for and accepting tenancy.

Contents Insurance: Tenant belongings are not covered by the landlord’s insurance cover take for the property. It is recommended that tenants take out their own policy to cover personal items.

Paying Rent and Invoices

Rent must always be paid ahead of the week and on time. Invoices for tenancy must be paid within 30 days of being issued. The arrears and overdue invoice process will follow through for missed payment. If for some reason rent or invoices will be paid late, notify the office immediately.

Rent Payment Methods: ezidebit/Consolepay Direct Debit is Rental Platform’s preferred rent payment method. Direct Credit, Credit Card and Cheque is also accepted. Rental Platform does not accept cash.

Direct Debit via eziDebit/Consolepay –  incurs $1.50 transaction fee from bank account or 1.5% transaction fee ($1.50 min) from Visa/Mastercard or 4.4% transaction fee ($1.50 min) from AMEX/Diners.

Credit Card – $0.33 + 1.87%

Rent Arrears Procedure

Rents are monitored upon each day of business. In the event that tenants do not make payment the following procedure applies;

Day 3-7. Friendly reminder notifications that rent payment has been overlooked and is overdue

From day 8. Issue tenant with RTA form 11 Notice to Remedy Breach for rent default

Form 11 expiry. Notify landlord and Issue RTA form 12 Notice to Leave for failure to remedy breach

Form 12 expiry. Seek instructions from landlord based on whether the property has been vacated or still tenanted.

  • If a tenant vacates as per the form 12, this will be treated as early termination of tenancy and a claim will be made for rent owed and compensation sought for rent until a new tenant signs a lease agreement or the lease ends, whichever shall occur first and for cleaning/repairs to restore the property to ‘entry’ condition.
  • If a tenant does not vacate, a claim to QCAT will be made for failure to leave and request a warrant of possession.
Routine Inspections

Thorough property inspections are carried out prior to a tenancy commencing, during tenancy at regular intervals and when you vacate. Routine inspections culminate a walk through of the property’s interior and external areas to monitor the care taken by the tenant and identify routine and preventative maintenance.

Inspections are booked up to a month ahead and the landlord and tenant are notified no less than 7 days of the inspection date. Landlords are welcome to attend the appointed inspection and you will be advised if they will be present.

Photos will be taken and are used for reporting purpose only.

If locks have been changed, keys should be provided to the office immediately as per your tenancy terms. (Please note that owner permission must be sought for all maintenance carried out at the property.)

Pets should be restrained during the inspection giving your property manager full access to the property.

Report Property Maintenance

Maintenance must be submitted in writing and with photos where possible showing the nature of the problem and model numbers of appliances.

Tenants Maintenance Request Form

Report Emergency Maintenance

For Emergency Maintenance – Call Rental Platform 0449 064 461 and then send a maintenance request to the office for record of the incident that has occurred.

Tenants Maintenance Request Form

SES: 132 500 (storm damage, rising flood water, fallen trees on buildings, damaged roof)

If Rental Platform contact can’t be reached and your maintenance is considered an ’emergency repair’, please contact a reputable, qualified trades person to attend. Receipts will need to be provided to the office before you can be reimbursed. Please see below to determine if your repair is an emergency.

What’s the difference between an emergency repair and a routine repair?

“The law lists a variety of situations that are considered emergency repairs including:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory system
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the premises
  • a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating, and
  • a fault/damage that is likely to cause injury, undue inconvenience or which makes the premises unsafe or insecure (for example broken stairs).

If your situation is not listed as an emergency repair it is considered a routine repair.”

Giving Notice of Your Intention to Leave

To give notice of your intention to leave the premises on or after your lease ends, complete this form and submit it giving a minimum 2 weeks written notice to the office.

When your notice to leave is received, we will schedule the exit inspection. You are welcome to be present. The property will be checked against the entry condition report completed at tenancy start. A similar standard to you entry for cleaning, carpet cleaning, pest control and other vacate commitments is required upon handover. Evidence is required upon handing the keys in. A professional standard for maintenance and repairs will be expected giving consideration to fair wear and tear. Please note that no maintenance and repairs should be undertaken by you without first obtaining your landlord’s permission.

RTA Top Tips for Moving Out:  http://www.rta.qld.gov.au/Resources/Resources-for-tenants/Top-tips-for-moving-out

Ending a Tenancy Early

In unforeseen circumstances when you need to vacate the property before your tenancy agreement expires, your property manager will provide you with an ‘ending a tenancy early’ form that requires signatures from all tenants. Once received at the office, the property will be advertised and shown to prospective tenants. All applications will be presented to the owner/s for their final decision.

Costs associated with ending your tenancy early will be included on your ‘ending a tenancy early’ form. Compensation for costs incurred to your landlord will be invoiced to you when applicable. Rent is due and payable until the time you vacate. Rent for the time between you vacating and a new tenant starting tenancy or the tenancy agreement ending, whichever shall occur first will be payable. Usual vacate commitments still apply for returning the property in ‘entry’ condition.

RTA Top Tips for Moving Out:  http://www.rta.qld.gov.au/Resources/Resources-for-tenants/Top-tips-for-moving-out

Submit Form 13 - Notice of Intention to Leave

  • Date Format: DD slash MM slash YYYY
  • Upload Form 13 - Notice of Intention to Leave
Client and Customer Dispute Policy and Procedure

The real estate industry is based on service. Rental Platform acknowledges the responsibility and commitment to providing and maintaining a professional service standard through staff conduct and the services we offer. Client and customer feedback is important to us in providing a benchmark for how we are servicing you. At Rental Platform we not only want to maintain a professional standard in our work conduct and the services we provide but we will continuously strive to improve in these areas.

Dispute Resolution:

Speak to the staff member involved to give them the opportunity to address the matter if possible. If you are not happy with their response, you may contact their superior.

Contact Rental Platform’s Principal in writing and outline your concern and what outcome would you best see as a resolve and provide a return reply address.

The Principal will acknowledge receipt of your concern within 5 business days and may contact you within this time for further information. If your concern requires further investigation for an issue that you raise, you should receive a more comprehensive response within 14 days of the initial acknowledgement letter. Should you still not be satisfied with the outcome, you may contact the REIQ or RTA for further advice.

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